Continuously Improve Your Services

Measure satisfaction after every service. Gain precise data for lasting improvements.

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Act on insights, not instinct

Acquire instant insights into how well the customer is satisfied and how well your service fulfilled their expectations. 88% of customers say good customer service makes them more likely to purchase again.

See your customers’ direct, unfiltered opinions

When was the last time you booked, let’s say, a stay at a hotel whose rating was 2 out of 10? Regardless of what kind of service you offer, customer satisfaction simply cannot be an afterthought. With Artur Services, you stop relying on assumptions and start removing friction from real experiences. And once you do that, your clients won’t only notice the difference, they will feel it. Your customers will turn into repeat buyers. They will be more loyal to your company, and perhaps even turn into brand advocates.

Gain all the insights you need to consistently deliver top-class service

No matter the industry, a service has to constantly deliver high customer satisfaction if it wants to have a reputation of quality. Measuring satisfaction is not optional — it is basic business hygiene for every service business that wants to keep a good reputation. Artur services helps you systematically measure customer satisfaction after every service, training, or installation — so you always know what worked and what needs improvement. Measurements are tailored to your specific service type, and reflect various key metrics you couldn’t measure before.

Real time overview of service quality across teams, locations, and time periods

Is one of your units underperforming? See why that’s the case with real-time data and make swift adjustments. Easily and effortlessly compare performance across your every unit & location. Have customers tell you precisely how each of your service workers impact their service experience — improve service quality and strengthen worker accountability.

How Artur Services works

Real time feedback, delivered minutes after your service is done. No complex setup required — our process is fully automated. Apart from acting on the valuable customer insights you will get from our dashboard, Artur requires no additional work on your end.
Feature

Service is delivered

Feature

Invite is sent

The customer is invited to give feedback via Email, SMS, Viber, or a simple QR code scan.

Feature

Feedback is gathered

The customer provides feedback based on their experience.

Analysis is conducted and insights gained

Artur processes the feedback, providing you with clear, real-time data and insights, allowing fast, systematic improvements.

Real Feedback, Real Numbers

Understand the potential response rates you can achieve with the Artur feedback loop.

up to 40%

The typical feedback response rate for online invitations sent via Email, SMS, or Viber when using motivators.

up to 25%

The typical feedback response rate for online invitations sent via Email, SMS, or Viber without using motivators.

around 3-5%

The typical feedback response rate for offline invitations using a QR code when using motivators.

around 1-3%

The typical feedback response rate for offline invitations using a QR code.

Getting started is easy. 
Start listening to your 
customers today.

Unlock better sales, improved services, and smarter products powered by 
real customer feedback.
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