Stay ahead of the curve. Discover proven strategies for retention and growth, designed to help you navigate challenges and drive long-term success.
Information accessibility, high expectations, and the ease of switching providers are the areas where the shift in customer experience has been the greatest.
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Making strategic business decisions is harder than it seems. Every decision can lead to profit, but it can also bring a loss to the company. Informed business decision-making supported by conducted market research will certainly lead to better results and company growth.
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We have gathered some tips on how to prepare a customer satisfaction survey that will yield useful responses and provide good insight into the customer experience.
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Your store is open, but where are the customers? The rules of retail have changed. Discover how to adapt to the new conservative consumer, optimize your inventory for cash flow, and why data-driven decision-making is now the only way to secure your company's future.
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It’s not the price—it’s the people. Our analysis of 200,000 customer feedback entries reveals that nearly 70% of retail churn is driven by poor staff attitude and lack of expertise, while high prices account for only 7% of negative experiences.
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Crisis conditions have forced companies to re-evaluate their plans and priorities. Planned investments aimed at growth (hiring, advertising) have been pushed to the background. We are forced into a fight for survival, where we must prioritize business elements that aid survival—we must focus on existing customers and, above all, ensure we lose as few of them as possible.
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Online surveying has many advantages: you can create surveys quickly, easily, and mostly for free. Follow these tips for creating an online survey to ensure it yields useful information.
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